Refund & Cancellation Policy

Effective Date: April 22, 2025
Company Name: Wockito Innovative Solutions PVT LTD
Website Covered: www.brainito.com
Contact Email: nidhi@brainito.com
Registered Address: C 203, Kaveri Sangam, Shilaj Cross Road, Daskroi, Thaltej, Ahmedabad, Gujarat, India - 380059

Trading Address: 1101, 11th Floor, Satyamev Elite Ambli-Bopal, Vakil Saheb Bridge, T Junction, Ahmedabad, Gujarat 380058, India

At Brainito, we are committed to transparent, ethical business practices and customer satisfaction. This Refund and Cancellation Policy outlines when and how customers may be eligible for refunds.

1. Service Description and Delivery Timeline

We provide digital marketing services and remote marketing manager solutions. Work typically begins within 1–3 business days of payment confirmation. Specific timelines may vary depending on project requirements.

2. Refund Eligibility

Full Refunds: A full refund is eligible only if cancellation is requested before any work has started. You must email nidhi@brainito.com within 24 hours of payment.
No Refunds: Once the service work has begun (e.g., initial research, strategy setup, meetings, content planning), no refund will be issued.

3. Cancellation Requests

To request a cancellation, email nidhi@brainito.com with your order details. If work has not started, your request will be processed within 2–3 business days.

4. Refund Processing Time

If a refund is approved, it will be issued within 7 business days to the original payment method used at the time of order.

5. Contact

If you have any questions or concerns about your order or this policy, please contact:
Email: nidhi@brainito.com

Thank you for trusting Brainito. We appreciate your cooperation and understanding.